This Privacy Policy explains how Lingua Success handles personal data in connection with its website, course enquiries, enrolment process, and small-group language courses in Hong Kong.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. In some cases, we may need to keep limited records for compliance, accounting, or dispute management.
Requests should describe the data or issue concerned so we can review them efficiently. If a request cannot be fully granted, we will explain the reason where appropriate.
We keep personal data only for as long as needed for the relevant purpose, including course administration, recordkeeping, dispute handling, security, and compliance. When data is no longer required, we delete it or anonymise it where practicable.
The revised version will apply from its stated effective date. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.
We may collect contact details, enquiry content, course preferences, level screening information, enrolment details, attendance records, payment-related records, and communications sent through booking channels or the contact form. We may also collect technical data such as device and browser information, log data, and basic usage information when the website is used.
We receive data when a user makes a course inquiry, requests level screening, books a lesson, confirms course terms, enrols, attends scheduled lessons, or contacts us by phone, email, form, or in person. Some data is generated automatically through website operation, security monitoring, and basic analytics tools.
Cookies may include strictly necessary cookies for core site functions, functional cookies that remember preferences, and analytics cookies that help us understand general site use. Cookies may be session-based or persistent depending on their purpose.
Users may manage cookies through their browser controls and, where available, any on-site preference tools. Disabling certain cookies may limit form handling, session continuity, or other website functions that support course enquiries and bookings.
We use personal data to respond to enquiries, assess starting level, match groups and timetables, confirm course terms, process enrolment, manage attendance, support guided practice and progress review, handle payments, maintain records, improve website performance, and meet legal or operational requirements.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that assist with bookings, administration, and service delivery. These parties are expected to handle data under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, court orders, lawful requests, or to protect our rights, users, staff, or property. We may also share information where disclosure is necessary to investigate fraud, misuse, or security incidents.
